Terms and Conditions

This legal document is drafted and legally binding in Spanish, in accordance with Spanish law. The text below is provided in its original language.

Last updated: May 2025

1. Company Information

In compliance with Article 10 of Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), the following details are provided:

2. Purpose

These Terms and Conditions govern the commercial relationship between Llovesa Project SL and the user when placing an order through the online store fara961.com. Our business is the online sale of clothing and accessories for dogs.

By placing an order, the user declares that they are of legal age (18 years) and have the legal capacity to enter into a contract.

3. Ordering Process

  1. The user selects the desired products and adds them to the shopping cart.
  2. The user reviews the cart contents and proceeds to checkout.
  3. The user fills in their personal and shipping details.
  4. The user selects the payment method and completes the transaction.
  5. The user receives an order confirmation by email.

Order confirmation constitutes full acceptance of these Terms and Conditions.

4. Prices and Taxes

All prices shown in the online store include applicable VAT. Prices are in euros and are valid at the time the order is placed.

Llovesa Project SL reserves the right to modify prices at any time, without affecting orders already confirmed.

5. Payment Methods

Payment is processed through the secure Stripe platform, which accepts major credit and debit cards (Visa, Mastercard, American Express) as well as other payment methods enabled by Stripe in your region.

Your card details are processed directly by Stripe and are never stored on our servers. Stripe complies with PCI DSS security standards for payment data processing.

6. Shipping and Delivery Times

Orders are processed within 1 to 3 business days from payment confirmation. Estimated delivery times are:

Shipping costs are calculated based on destination and order weight, and are displayed to the user before confirming the purchase. Orders above a certain amount may qualify for free shipping, subject to conditions in effect at any given time.

These times are estimates and may be affected by circumstances beyond the control of Llovesa Project SL (customs, holidays, carrier incidents).

7. Right of Withdrawal

In accordance with EU Directive 2011/83/EU and Spanish Royal Legislative Decree 1/2007, the user has the right to withdraw from the purchase within 14 calendar days of receiving the product, without giving any reason.

7.1 How to Exercise the Right of Withdrawal

To exercise this right, the user must:

  1. Notify their decision by sending an email to info@fara961.com with the subject line "Withdrawal", providing the order number and the products to be returned.
  2. Return the product in its original packaging, unused and with all tags attached, within 14 days of the withdrawal notification.

Return shipping costs shall be borne by the user, unless the product is defective or does not match the order.

Once the product is received and its condition verified, we will refund the amount paid within a maximum of 14 days using the same payment method used for the purchase.

7.2 Exceptions

The right of withdrawal does not apply to personalised products (with name, number, or other custom elements), as they have been made to the user's specifications (Art. 103(c) of the Spanish Consumer Protection Act).

8. Legal Guarantees

All products sold through fara961.com carry a legal guarantee of 3 years for products purchased from 1 January 2022 onwards, in accordance with Royal Decree-Law 7/2021 transposing EU Directive 2019/771.

If a product presents a lack of conformity, the user may request repair, replacement, price reduction, or contract termination, as provided by applicable legislation.

To claim under the guarantee, contact us at info@fara961.com stating the order number and a description of the defect.

9. Personalised Products

Some of our products allow personalisation (name, number, font, ink colour). The user is responsible for verifying that the details entered are correct before confirming the order. No claims arising from errors in personalisation data entered by the user will be accepted.

10. Intellectual and Industrial Property

All content on the fara961.com website (texts, images, logos, designs, graphics, icons, source code) is the property of Llovesa Project SL or its licensors and is protected by Spanish and international intellectual and industrial property law.

Reproduction, distribution, public communication, transformation, or any other form of exploitation of the content without the express authorisation of Llovesa Project SL is prohibited.

11. Liability

Llovesa Project SL shall not be liable for damages arising from improper use of products purchased, or from temporary unavailability of the website due to technical reasons, maintenance, or force majeure.

12. Data Protection

The processing of personal data is governed by our Privacy Policy.

13. Online Dispute Resolution

In accordance with EU Regulation 524/2013, we inform you that the European Commission provides an online dispute resolution platform available at: https://ec.europa.eu/consumers/odr

14. Applicable Law and Jurisdiction

These terms are governed by Spanish law. For the resolution of any dispute, the parties submit to the Courts of Girona, Spain, without prejudice to the provisions of applicable consumer protection legislation.