Warranty

This is a courtesy translation. The Spanish version is the legally binding one under Spanish law.

All products bought at fara961.com are covered by the 3-year legal guarantee of conformity from delivery (Royal Decree-Law 7/2021, transposing Directive (EU) 2019/771), applicable to purchases from 1 January 2022.

If the product shows a lack of conformity —that is, it does not match what was agreed, its description or the advertised features, not only in the case of a manufacturing defect— you are entitled to have it brought into conformity by repair or replacement, both free of charge for you (including the necessary shipping costs). Where repair or replacement is not possible, is disproportionate or is not carried out in time, you are entitled, in the cases provided for by law, to a price reduction or to termination of the contract (a refund).

During the first two years it is presumed, unless proven otherwise, that the lack of conformity already existed at the time of delivery.

What the guarantee does not cover

Normal wear of the fabric, damage from incorrect washing or ironing (always check the care label), accidents or misuse, and alterations made after delivery.

As some items are made of natural fabrics, there may be slight variations in colour or texture between units, inherent to the material, provided they are compatible with the product's advertised features; these variations do not constitute a lack of conformity.

Personalised products are not subject to the legal right of withdrawal when they are goods made to your specifications or clearly personalised (art. 103.c TRLGDCU), but they always keep the full legal guarantee of conformity, not limited to manufacturing defects.

How to claim under the guarantee

Write to info@fara961.com stating your order number and a description (and a photo, if possible) of the problem. We will guide you through the next steps.